Risk Management Strategies for ISO 15189

Risk Management Strategies for ISO 15189
Early Bird: £299+VAT 5 CPD Hours
Online Course, 5 CPD Hours
Tue 25 Feb 2025 09:30-15:30

Join lab colleagues from across the country to ensure that your service prevents foreseeable risk through comprehensive analysis, assessment and evaluation


Get a head start in improving your services approach to risk and leave with take home information and be reassured that your service is on the right track for managing risk. Log off with a clear understanding of the implications of the new ISO standards, key risk factors and the new opportunities presented by ISO 15189. 


** NHS and Public Sector Early Bird: £299 + VAT for one place until Friday 20th December 2024!

5 hours Continuing Professional Development: what you will learn

Drill into the detail of patient focussed risk mitigation strategies and investigate how to improve health and safety in your service. Book your place and refocus on:


  •  Understanding how to control and monitor risk
  •  Developing business contingency plans for NHS labs
  •  Ensuring that your staff know how to identify and prevent risk
  •  Exploring how to create a risk management culture in your team
  •  Establishing an effective analysis and evaluation process for risk
  •  Systematic use of available information to identify hazards and estimate risk
  •  Investigating how risk directly impacts patient welfare

Developed with convenience in mind: join this NHS online course remotely

Take away useful techniques and new skills to use in your day-to-day work routine:


  •  Evidenced based examples and referrals: providing appropriate, relevant support and sign posting
  •  Interactive presentations to improve your risk management strategies
  •  Seek reassurance, meet new people and benchmark your service in closed room discussions
  •  Agreed action plan: leave the workshop with the confidence to improve your risk management

This course is available for in-house training

Available as a bespoke workshop to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.


9.30
Registration, technical support and networking opportunity
10.00
Introduction, instructions and chair’s opening remarks
David Ricketts, Managing Director, David Ricketts Consultancy Limited
Adapting to ISO 15189 standards
10.10
Why is risk important to the new ISO 15189 standard?
  • Understanding why risk and risk management is key to meeting compliance
  • Investigating how risk management underpins patient welfare
  • Exploring how companion standards provide a wealth of information to support risk management
11.00
Questions and answers with David Ricketts
11.10
Screen break
Conducting effective risk analysis
11.20
Understanding risk strategies to reduce errors
  • Which risk tools should you consider?
  • How do you decide to manage risk in your service?
  • Training staff to identity risk and comply with the new requirements of 15189
12.10
Questions and answers with David Ricketts
12.20
Interactive discussion: What practical steps can unaccredited services take to mitigate risk?
12.40
Interactive discussion feedback: What practical steps can unaccredited services take to mitigate risk?
1.10
Lunch break
Utilising data to support safety
1.20
Managing risk through the use of information
  • What knowledge can you draw from when determining risk?
  • Is risk management just about risk assessment?
  • How to communicate risk to other teams to ensure the best overall outcome
2.10
Questions and answers with David Ricketts
2.20
Screen break
Risk management
2.30
Factoring risk into your contingency planning
  • What risks can impact contingency planning?
  • Exploring how to undertake a table top exercise to improve safety outcomes
  • Learning from risk and adapting the plan
3.20
Final questions and answers with David Ricketts
3.30
Close of course

Be guided by your expert course leader

Learn how to meet UKAS standards and gain the professional edge with your experienced course leader:

David Ricketts

Managing Director
David Ricketts Consultancy Limited

Pricing Structure

  • Early bird offer: £299 + VAT for one NHS or public sector place until Friday 20th December 2024
  • £399 + VAT for one NHS or public sector place after Friday 20th December 2024

This course is available for in-house training 


Available as a bespoke workshop to teams of 30+ people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call 01732 897788 for further details.


Commercial companies are also invited to sponsor this day. Please email Sarah Kemm for further details.

You can reserve a no-obligation place whilst you apply for funding


If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:


  •  Booking contact: name, job title, department, email and telephone number
  •  Event(s) to reserve for: title and date
  •  Delegate details (for each delegate): name, job title, department, email and telephone number
  •  Organisation details: name and address

Alternatively you can make a confirmed booking by emailing the above information to the bookings team

Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.


If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.


Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.


On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.



When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.


Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.

Certification of attendance


A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.


Registration fees


You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.


Modify registration


To let us know if your details are not correct when you have already registered, please email the bookings team.


Cancellations and substitutions


A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.


Event changes


It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.


Privacy notice


To view the details on how your data is being collected and used, please view our Privacy policy

Expected attendees

In the continuously changing field of POCT, take the opportunity to share ideas with services from across the country to discuss the direction of your team. By attending this event, you will meet other:


  •  Lab Managers and Coordinators
  •  Lead Biomedical Scientists and Clinical Biochemists
  •  Operations Managers, Lab Governance and Training Leads and Heads of Pathology

If you have a team that is 30 people or more, you can have a bespoke workshop delivered online to your team alone. Please contact Sarah Kemm or telephone 01732 897788.

Past attendee feedback

This event follows on from the very successful workshop ‘Enabling ISO Accreditation for your POCT Service’ which was held in September 2024, and has previously been described by delegates as:

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“I had a very good experience, the topics covered were relevant and informative. The breaks were at the right times to keep focus”
- NHS Highland
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“This was an excellent forum, informative, interactive and inspiring”
- University Hospitals Sussex NHS Foundation Trust
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“I went from feeling very much out of my depth to knowing that accreditation is feasible and I can create a roadmap towards this”
- University Hospitals Sussex NHS Foundation Trust

View further comments on SBK Healthcare events on Trust Pilot.

Why sponsor?

Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing webinars, conferences and courses offer dedicated presentation, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.

Interested in having your own event, managed by us?

SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.

Reach out today

If you would like more information on our sponsorship options, in-house forums or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact: 


Sarah Kemm


Contact: 01732 897788 


Email: sarah.kemm@sbk-healthcare.co.uk