Managing Complex Care Needs with Diabetes Technology Webinar

Managing Complex Care Needs with Diabetes Technology Webinar
Online 1 CPD Hour Free
Webinar, 1 CPD Hour
Fri 20 Nov 2026 12:30-13:30

Supporting people with complex care needs to benefit from diabetes technology


This one-hour webinar is designed for healthcare professionals supporting people with diabetes whose needs may not fit within standard care pathways. Led by Katie Hards, Diabetes Nurse Specialist at Oxford University Hospitals NHS Foundation Trust, the session will explore how diabetes technology can support more personalised care for people with complex needs.


Drawing on emerging data and practical experience, the webinar will explore how care pathways and workforce models can evolve, how community and district nursing teams are supporting people with complex needs, and how diabetes technology can open up new possibilities for care.


  • Places are free and you can attend this webinar live or on-demand after it takes place
  • Don’t forget to check your junk folder if you don’t receive your registration email

Key learning outcomes

Rethinking diabetes technology for people with complex care needs


Supporting people with complex care needs often requires healthcare professionals to look beyond established pathways and conventional assumptions about diabetes technology. This webinar will examine how services can take a more flexible and personalised approach, with practical ideas that can be applied within your own clinical setting. Key learning points:


  • Understand the emerging data around vulnerability and complex diabetes across different age groups
  • Explore how diabetes care pathways and workforce models can evolve to better support complex care needs
  • Discover practical lessons from community and district nursing teams supporting people with complex needs
  • Challenge assumptions about what is and isn't possible with diabetes technology
  • Consider how diabetes technology can form part of a more personalised approach to care
  • Identify ideas that can be applied within your own practice and local service

Practical, insightful learning

Looking beyond standard pathways to deliver more personalised diabetes care


Presented by Katie Hards, Diabetes Nurse Specialist at Oxford University Hospitals NHS Foundation Trust, this webinar will investigate the realities of supporting people whose diabetes care is complicated by vulnerability, additional care needs or circumstances that make standard pathways difficult to follow. During this webinar, you will have the opportunity to:


  • Gain practical insights into supporting people with complex care needs
  • Take away ideas and approaches to discuss with your own team
  • Ask questions and explore how the learning could apply within your own clinical setting
  • Access the webinar on-demand if you are unable to attend live

Further training

Looking to build on your learning? Join us in Birmingham


Continue your professional development at the face-to-face conference, Implementing Diabetes Technology for Frail, Vulnerable and Complex Care Needs, exploring practical approaches to CGM, Hybrid Closed Loop and individualised insulin therapy to support more personalised care.


Implementing Diabetes Technology for Frail, Vulnerable and Complex Care Needs
Wednesday 3rd February 2027, Park Regis Birmingham
Click here to view the details


12:30
Introduction to the webinar
12:35
Implementing lipid management in primary care
  • Understanding the emerging data on vulnerability and complex diabetes across all ages
  • Exploring where current care pathways and workforce models fall short 
  • Discovering practical lessons from community and district nursing teams 
  • Challenging assumptions about what is and isn't possible with diabetes technology 
  • How to apply ideas to support more personalised care in your own practice
Katie Hards, Diabetes Nurse Specialist, Oxford University Hospitals NHS Foundation Trust
1:20
Questions and answers

This is an opportunity to ask your questions and explore how more personalised approaches to diabetes technology could be applied within your own service.

1:30
Close of webinar

Meet your webinar leader

Exploring more personalised approaches to diabetes technology and complex care.


This webinar provides an opportunity to explore how healthcare professionals and wider care teams can work differently to help technology become a realistic and effective option for more people.

Katie Hards

Diabetes Nurse Specialist
Oxford University Hospitals NHS Foundation Trust

Free NHS attendance

  • This online forum is for all professionals who are interested in this area.
  • Click the green 'Book Place' button to register your place via Zoom. 
  • There may be a short delay before you receive your registration confirmation, as all registrations are approved manually
  • If you do not receive your registration email, please check your junk or spam folder


Continue your education journey by also attending:

Implementing Diabetes Technology for Frail, Vulnerable and Complex Care Needs
Wednesday 3rd February 2027, Park Regis Birmingham
Click here to view the details

How this webinar will work

Once you have registered via Zoom, please ensure you add the webinar date and time to your diary.


The webinar can be viewed live, and you will have the opportunity to submit comments via the chat box and questions through the Q&A function. If you are unable to attend the live session, a recording will be sent to you after the webinar has taken place to watch at your convenience.


SBK Healthcare will send a reminder email before the webinar, and the joining link will be re-sent one hour before the session begins. If you do not receive this email, please check your junk or spam folder first. If you still cannot locate it, please contact the SBK bookings team at bookings@sbk-healthcare.co.uk.


CPD Certification

 

All attendees who join the live webinar will receive a certificate for 1 hour of Continuing Professional Development (CPD), together with access to the webinar recording.


Who should attend?

Supporting healthcare professionals caring for people with diabetes and complex care needs


Join colleagues from diabetes services across specialist, community and primary care to explore how diabetes technology can be used more flexibly to support people whose needs may sit outside standard pathways.


All professionals are welcome to this free webinar, however it will be particularly relevant for:


  • Diabetes Specialist Nurses
  • Diabetes Consultants
  • Diabetes Registrars
  • Advanced Nurse Practitioners
  • Community Nurses
  • District Nurses
  • Practice Nurses
  • Clinical Nurse Specialists
  • Dietitians

Why attend?

Challenge assumptions and explore what is possible with diabetes technology


This webinar will explore emerging evidence alongside practical lessons, helping you consider where existing models may need to change and how more personalised approaches could support the use of diabetes technology for people with complex care needs.


By attending, you will leave with new ideas about supporting people with complex care needs, a broader understanding of what may be possible with diabetes technology, and practical considerations to take back to your own clinical setting.