Build confidence in difficult conversations with children and young people
Come together with GPs, practice nurses, youth workers and other professionals working with children and young people to explore practical approaches to sensitive and challenging conversations. Join Dr Stephanie Lamb, GP, Founder and Clinical Director of The Well Centre and Chair of the RCGP Adolescent Health Group, as she shares effective techniques for encouraging young people to open up, asking sensitive questions, overcoming communication barriers and navigating consent.
Book your place to develop your confidence in discussing mental health, self-harm, substance use and relationships with young people. Explore how curious enquiry can help uncover underlying concerns, how to respond when young people are reluctant to engage and how to maintain trust during difficult conversations. Through anonymised case studies and interactive discussions, share experiences, compare approaches with colleagues across the UK and identify practical techniques to take back to your everyday practice.
Improve communication skills
How to encourage openness, maintain trust and overcome communication barriers
Explore practical approaches to communicating with children and young people, from encouraging open conversations and uncovering underlying concerns to responding to sensitive disclosures and navigating confidentiality. Key learning outcomes include:
- Use curious enquiry to encourage young people to open up and uncover underlying concerns
- Move beyond checklist-style questioning to make sensitive conversations feel more natural
- Ask sensitive questions with confidence about mental health, self-harm, substance use and relationships
- Respond to sensitive disclosures while maintaining trust and recognising when further support is needed
- Overcome communication barriers when young people are anxious, withdrawn or reluctant to engage
- Navigate consent, confidentiality and Gillick competence while considering safeguarding responsibilities
- Manage parental and carer involvement while respecting young people's wishes
Live online learning
Share experiences and put learning into practice
This interactive online workshop offers the unique opportunity to explore challenges around difficult conversations with children and young people, learn from colleagues and develop practical approaches to use in your everyday role. Throughout the day, you will have the opportunity to:
- Connect with professionals across the UK working in healthcare, youth services and other roles supporting children and young people
- Take part in guided discussions on encouraging open conversations, sensitive questioning and overcoming communication barriers
- Explore anonymised case studies to consider different approaches to sensitive situations and disclosures
- Share experiences and compare approaches to challenging conversations with colleagues from different services
- Ask questions and gain practical guidance from Stephanie Lamb throughout the workshop
- Identify realistic next steps to improve communication, maintain trust and support young people in your everyday practice
In-house training
Available as a bespoke workshop to teams of 25 or more people. Please do contact us if you would like this course delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call Sarah on 01732 897788 for further details.
| 9.00 |
Registration, technical support and networking opportunity
|
| 9.30 |
Introduction, instructions and course leader’s opening remarks
Dr Stephanie Lamb, GP, Founder and Clinical Director of The Well Centre, Chair of the RCGP Adolescent Health Group
|
| Starting the conversation | |
| 9.40 |
Encouraging young people to open up through curious enquiry
|
| 10.10 |
Questions and answers with your course leader
|
| 10.20 |
Interactive discussion: Sharing approaches to encouraging open conversations
|
| 10.40 |
Feedback from interactive discussion: Sharing approaches to encouraging open conversations
|
| 10.50 |
Screen break
|
| Tackling sensitive subjects | |
| 11.00 |
Building confidence to ask sensitive questions
|
| 11.30 |
Questions and answers with your course leader
|
| 11.40 |
Case study interactive discussion: What would you do?
Stephanie will share anonymised case studies for delegates to discuss, considering:
|
| 12.00 |
Feedback from case study interactive discussion: What would you do?
|
| 12.10 |
Lunch break
|
| Overcoming communication barriers | |
| 12.40 |
Keeping young people engaged in challenging conversations
|
| 1.10 |
Questions and answers with your course leader
|
| 1.20 |
Interactive discussion: Sharing strategies for difficult conversations
|
| 1.40 |
Feedback from interactive discussion: Sharing strategies for difficult conversations
|
| 1.50 |
Screen break
|
| Building trust and supporting decisions | |
| 2.00 |
Navigating consent, confidentiality and parental involvement
|
| 2.30 |
Questions and answers with your course leader
|
| 2.40 |
Interactive discussion: Turning learning into action
|
| 3.00 |
Feedback from interactive discussion: Turning learning into action
|
| 3.10 |
Course leaders’ closing remarks
|
| 3.20 |
Close of day
|
Your expert course leader
Dr Stephanie Lamb is a GP, Founder and Clinical Director of The Well Centre and Chair of the RCGP Adolescent Health Group, with specialist expertise in adolescent health. Through her work with young people, she has extensive practical experience of navigating sensitive conversations around mental health, self-harm, substance use and relationships. Stephanie is passionate about encouraging young people to open up and is currently piloting an approach centred on ‘curious enquiry’, helping professionals ask the questions young people may not volunteer answers to. She brings valuable frontline experience and practical insights to this workshop.
Dr Stephanie Lamb
GP, Founder and Clinical Director
The Well Centreof The Well Centre, Chair of the RCGP Adolescent Health Group
Pricing Structure
- £299+VAT early bird (£50 off) for one NHS or public sector place when booked before 7th January 2027
- £349+VAT full price for one NHS or public sector place when booked after 7th January 2027
- £299+VAT colleague rate (£50 off) for each NHS or public sector place when booking 2-3 places
- Fourth place FREE: team offer when you book 3 places at full price
Discount policy: Only one offer applies per booking
Booking across different events?
If you and/or your colleagues are planning to attend different events, you can still take advantage of the colleague rate or fourth place FREE team offer by combining eligible bookings across events, provided the same pricing structure applies to each event.
If you are booking multiple attendees on one or across different events and would like help arranging your booking, please email our delegate support team or call 01732 897788 for further details.
Commercial places are available. Please email Vanessa Jarman or call Vanessa on 01732 897788.
In-house training
Available as a bespoke course to teams of 25 people or more. Please do contact us if you would like this training delivered exclusively to your team, with the content developed to drill into the specific needs of your service. Please email Sarah Kemm or call Sarah on 01732 897788.
You can reserve a no-obligation place whilst you apply for funding
If your funding has not yet been secured or you would like to hold your place with no obligation whilst waiting for your study leave to be approved, you can reserve your place with us. Please email the reservations team at SBK Healthcare with your details:
- Booking contact: name, job title, department, email and telephone number
- Event(s) to reserve for: title and date
- Delegate details (for each delegate): name, job title, department, email and telephone number
- Organisation details: name and address
Alternatively you can make a confirmed booking by emailing the above information to the bookings team
Once you have booked your place, SBK Healthcare will correspond with you using the email address you provided at the time of booking. Within one week of the online conference taking place, you will be sent final details of the course including a full agenda, programme timings and your Zoom joining instructions. This email will include a joining link that can be used to access the conference.
If you have not received your email two days before your event, do check your junk folder then contact SBK Healthcare on 01732 897788.
Practice sessions are available and you will be sent an invitation to join one of our delegate practice sessions. These are optional but great if you are unsure of whether your camera and microphone will work on Zoom. We hold several one hour practice sessions across the week when a member of SBK Healthcare staff will be waiting in Zoom to assist you. Please do pop in, say hello and make sure you are all set for the day.
On the day, when registration starts, you will be able to join the conference by initially entering a waiting room when there may be a short wait. In groups of between 6-10 people, you will be admitted into the main conference room to be greeted by a member of SBK staff. In the same group you will be taken into a breakout room and asked to turn on your video and microphone. A member of the SBK team will get your group started with some orientation tasks and ‘ice breaker’ topics, before leaving you to network.
When you are automatically brought back into the conference room for the start of the conference, you will be asked to turn off your camera and microphone so that the chair can start the forum. During each presentation you will be able to ask questions in the chat box function. The forum will include screen breaks, as well as topic themed interactive sessions which will take place in the breakout rooms.
Click here to view the specially created a 5-minute video that will walk you through how to get the most out of attending your SBK Healthcare interactive online forum.
Certification of attendance
A certificate for Continuing Professional Development will be given to every fully registered participant who completes the course, as a record of your continuing professional training and development.
Registration fees
You will be sent an instant payment option or invoice on registration. Your payment is required in advance. If your fee has not been received prior to the event, and you are not able to provide a PO or proof of payment, you will be asked to make a credit or debit card payment on the day.
Modify registration
To let us know if your details are not correct when you have already registered, please email the bookings team.
Cancellations and substitutions
A full refund of fees will be made only for cancellations received within the first 48 hours of the booking being made. Notice of cancellation must be received in writing by emailing the bookings team at SBK Healthcare. Should you need to cancel your registration after this date, the registration fee remains payable in its entirety although a substitution will be accepted and conference documentation will be provided. Substitution attendees for delegates unable to attend after registering are acceptable at any time.
Event changes
It may be necessary for reasons beyond the control of the conference organisers to alter the content, speakers or the timing of the programme. We will endeavour to keep you abreast of such changes but any unavoidable change to the format will not constitute a reason to refund the fee. Should the event be postponed, we will endeavour to reschedule the event. If, for reasons beyond the control of the conference organiser, the event is cancelled, a full refund will be made. We do not accept any liability for any incurred costs resulting from a postponement or cancellation.
Privacy notice
To view the details on how your data is being collected and used, please view our Privacy policy
Expected attendees
Bringing together professionals working with children and young people to learn, share and connect
This online workshop is designed for professionals working with children and young people who want to develop their confidence in having sensitive and challenging conversations. This includes, but is not limited to:
- Paediatric Nurses
- General Practitioners (GPs)
- Practice Nurses and Advanced Nurse Practitioners
- Youth Workers and Youth Support Workers
- Social Prescribing Link Workers
- School Nurses and Health Visitors
- Children and Young People's Mental Health Practitioners
- Family Support Workers
- Children's Social Workers
- School Pastoral and Safeguarding Leads
Past attendee feedback
SBK Healthcare has delivered a range of paediatric training events, bringing professionals together to share experiences, explore challenges and learn from colleagues across the UK. Previous delegates have particularly valued the interactive discussions, knowledgeable speakers and opportunity to take away ideas to improve their everyday practice. Hear what previous attendees have said:
View further comments on SBK Healthcare events on Trust Pilot.
Why sponsor?
Our role at SBK Healthcare is to bring industry together with healthcare professionals so that you can educate and inform your audience. These trail-blazing webinars, conferences and courses offer dedicated presentation, Q&A, networking and discussion time, each sponsor will be fully immersed into the event and able to effectively engage with your NHS audience.
Your event, managed by us
SBK Healthcare also provides in-house forums. Working closely with you as the client we can research, produce, market and deliver the conference or online forum that best suits the audience and meets your goals.
Reach out today
If you would like more information on our sponsorship options, in-house forums or if you wish to discuss your needs and what solutions may be appropriate for your business, please contact:
Vanessa Jarman
Telephone: 01732 897788
Email: vanessa.jarman@sbk-healthcare.co.uk